Our commitment to your privacy on our online consumer surveys

Please read our Privacy Policy carefully before using our Site and registering with the Hiving panel. It sets out our commitments with regard to the processing, storage and protection of the data you are likely to communicate to us by becoming a member of the Hiving panel and responding to our online surveys.

The personal information we collect:

When subscribing to our panel, some personal data is collected and processed. For the first step of your registration, we ask for your:

  • Gender
  • First name
  • Last name
  • Date of birth
  • Email address
  • Country of de residence
    • After you have finished registering, we ask you to fill in more specific details about your lifestyle in the More Surveys section. Themes include Electronics, Transport, Savings, Health, Home / Dwelling, Travel, Well-being and Hobbies. We use this information to construct your profile and determine which surveys you qualify for.

      Sensitive information:

      In the "Health" section, you will be asked to provide information about your current or past state of health. You are under no obligation to answer. All of the personal information and survey answers given to Hiving by its Members will be treated completely anonymously; they are encrypted on our databases and are not accessible to our personnel.

      Cookie Usage:

      A cookie is a small text file that is stored on your hard drive for record-keeping purposes (log file data and password). We use session cookies to make it easier for you to navigate our Website, for example when you are prompted to log-in. Cookies are used to avoid you having to enter your login information many times in one day.
      During online surveys, we may also collect information through the use of cookies. These are used as sparingly as possible and only for quality control, validation and most of all, to avoid sending you reminders for any survey you have already participated in.

      Remarks :
      It is possible for you to reject cookies or to prevent their use by changing the browser settings on your computer. How you do this will depend on the browser you are using. We recommend that you visit the relevant company's Website to find out more. However, keep in mind, if you do decline the download or use of cookies, you may not be allowed to participate in some surveys or access to some aspects of our Website.

      Important information:

      • A session cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your web browser's help file. These cookies do not collect personally identifiable or confidential information.
      • Hiving automatically receives and records information from your computer software and hardware, including your IP address, browser type or operating system. We do this only to avoid you filling out the same survey several times.
      • We may provide links to a variety of other sites and we may display advertisements from third parties on our Website. Hiving does not control the dissemination of third party cookies. You should check the third party websites for more information about these. We are not responsible for the privacy policies of these websites and third party advertisers.

      Our use of your information:

      The following list explains how we might use your data. It will be used to:

      • Send you - by email, mobile phone or in your Member's Area - invitations to take part in paid online surveys that we use for statistical research purposes.
      • Send you email notifications and updates about your rewards or payments.
      • Keep you informed and communicate with you about our new Consumer Panel activities, improvements or changes we decide to make.
      • Maintain an accurate member database in order to send you surveys that are relevant to your profile.
      • Analyse the survey answers and produce anonymous and statistical results.
      • Provide a snapshot of our Consumer Panel’s profile attributes (based on the information submitted by our members in the registration form) to market research companies, potential partners or advertisers.

      Hiving provides its clients with files that contain responses anonymously. Personal data of panelists participating in surveys will not be disclosed to Hiving's clients.

      How we protect your information:

      Hiving guarantees the privacy of its members and the security of the data it collects. All information is stored on a secure database in France.

      Your personal data is also protected by a password which is sent to you by e-mail when you register. We recommend that you do not divulge it to anyone. We also advise you to remember to log out of your Member Area once you have finished browsing, especially if you are using a computer in a public place (café, university, library, etc.).

      Hiving is committed to use advanced security measures to protect your information against loss, misuse and alteration. Once we receive your submission, we do our best to ensure that the security is as good as possible.

      How you update, correct or delete your information:

      As a panel Member, you may access your Member Area at any time by using your email and password.

      You can delete your Member Account by going to your Member Area, to the "Profile" tab, then to the "Settings" section and clicking on "Unsubscribe".

      Note:

      • Hiving may disclose information if we believe that disclosure will be useful to identify, communicate or sue members who have breached our Terms and Conditions and/or caused harm or damage to our Consumer panel.
      • Unsubscribing a panel member in no way entails the deletion of any answers he or she may have given to our surveys, nor of any messages he or she may have sent and/or published on our various web interfaces.

      Changes to Hiving’s Privacy Policy:

      We reserve the right to change, correct or update information about our Privacy Policy at any time without notice. This Privacy Policy is updated from time to time. Any changes we may make in the future will be posted on this page. So we advise you to consult them regularly.

      Frequently asked questions about our privacy policy:

      What do you do with the information given during registration?

      Your profile data is stored in our secure server. Only Hiving can have access to it in order to identify the members qualified to respond to surveys. The procedure is automated and the panelists are contacted by e-mail to participate in secure surveys. All responses are grouped, it means that individual responses are not related to information that identifies you personally. The information you provide is never sold or used for advertising purposes. Following your registration in Hiving, you will not be solicited by companies, whether for advertising or commercial purposes.

      Why do you ask questions relating to age, income and other personal information?

      This information is intended to select participants corresponding to specific criteria for the purposes of the survey. For example, a trademark may need people who have children or who are in a particular income bracket. This information is strictly confidential. The more information you provide, the more chances you have to be selected to respond to a survey. Feel free to consult our privacy section for even more information.

      Are Hiving surveys used for advertising purposes?

      No, Hiving surveys are never used for advertising purposes. The information you provide is never sold or used for advertising purposes. Following your registration in Hiving, you will not be solicited by companies, whether for advertising or commercial purposes.

      How can you consult the data that Hiving has collected about you?

      You can modify, delete or add to the information we have about you at any time, in your member area, under "Personal data". To access it, click on "More surveys", then on "Let's go!".

      Delete my profile:

      In accordance with GDPR regulations (General Data Protection Regulation), you may delete your profile at any time. Go to your Member Area, click on "Profile". In the "Settings" tab, click on the "Unsubscribe" button.

      Your profile will be permanently removed from our database along with all the information concerning it.

      Contact us:

      If you have any questions, concerns or comments about our Privacy Policy, please do not hesitate to contact us for more details.

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